Refund Policy

Overview

At Logoble, we want you to be completely satisfied with your purchase. Since our product is a digital download (brand kit files), we have the following refund policy in place.

Free Preview Before Purchase

Logoble allows you to generate and preview unlimited logo combinations completely free of charge. You only pay when you choose to download the full brand kit. We encourage you to thoroughly review your selected design before purchasing.

Eligibility for Refund

You may request a full refund if all of the following conditions are met:

• The refund is requested within 14 days of the original purchase date.
• None of the download credits from the order have been used.

Additionally, we will issue a refund regardless of credit usage if:

• The downloaded files are corrupted or unusable due to a technical issue on our end.
• The brand kit does not match what was shown in the preview.
• You were charged multiple times for the same purchase (duplicate payment).

Non-Refundable Cases

Refunds will not be issued for:

• Orders where one or more download credits have already been used.
• Requests made more than 14 days after purchase.
• Change of mind after downloading the brand kit.
• Inability to use the files due to software or hardware limitations on your end.
• Dissatisfaction with colors, fonts, or styles that were clearly previewed before purchase.

How to Request a Refund

You can request a refund directly from your Billing page. If your order is eligible, a “Refund” button will appear next to the order. The refund is processed instantly through Stripe.

If you encounter any issues with the self-service refund, please contact us at contact@logoble.com with your order ID and a description of the issue.

Processing Time

Self-service refunds are processed immediately. The refund will appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Contact

If you have any questions about our refund policy, please reach out to contact@logoble.com.